Security
Cookies are small files stored on your computer by your web browser (such as Internet Explorer or Firefox) at the request of a website you are viewing. This allows the websites you are viewing to remember everything about you, such as your interests and history, or to keep you logged in.
Cookies can be stored on your computer for a short period of time (such as only when your browser is open) or for extended periods, even years. Cookies not set by these sites will not be accessible to us.
Performance and Analytics Cookies: these include Google Analytics and they keep track of the pages that you visit and the content you access, so we can determine which content is most popular and improve the performance of our website. These cookies primarily record aggregate and anonymous statistical data, but do capture a minimal amount of identifiable information such as order IDs.
Functionality Cookies: they remember the choices you make, such as language options or the region you are in. These cookies help to make your visit more personal and are deleted automatically when you close your browser or the session expires.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (such as Chrome, Safari, Firefox, Internet Explorer, or other browser).
We may ask you for information which pertains to your identity. This may include, but is not limited to, your name, address, date of birth, age, gender, email, telephone number, credit or debit card number or Internet Protocol (IP) address. You may be required to provide personal information to access or use certain parts of our website or features. We use the information to manage your order and deliver. If you do not provide the requested information, you may not be able to access these areas. You may also be required to provide personal information if you consent to receive emails or SMS from Sonceramic and/or our newsletters.
We may also use cookies to gather information about your visits to our website and enhance your experience. More information on their use is available in the section “Use of Cookies.”
We only use your information to mange and improve customer experience. We do not use for other purpose or share to third party
Shipping
Yes! International shipping rates vary according to destination country and are calculated after you enter your ‘ship to’ address during checkout. International tax and duties are not included in our shipping cost; the recipient is invoiced for this once the shipment reaches its destination.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim (save all packaging materials and damaged goods before filing a claim)
If you do not see your country on our list of ‘ship to’ destinations, contact us at ceramics.sonnguyen@gmail.com
Orders are delivered to shipping units after 2-5 business days. Since our products are completely handmade, there is a limited number of items that need to be contacted by artisans, so your order may have longer process which is between 7-14 days. We will contact to you if it need longer.
After we finish processing your orders. They will be delivered to the carrier. Depending on the carrier and your country, the shipping time need to be about from 7-14 days.
Returns
Our policy lasts 14 days after you have received your order. If 14 days have gone by since your order has been delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Products are only eligible for return if they are faulty, damaged or not working as advertised.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ceramics.sonnguyen@gmail.com
Sale items (if applicable)
If you purchased items that were on sale, or only paid for shipping, we will fully refund your costs, should you meet the requirements to be allowed a refund, as stated above.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ceramics.sonnguyen@gmail.com